About Mattress Firm
Mattress Firm is a retail company that specializes in selling mattresses, bedding accessories, and related products. The company was founded in 1986 and is headquartered in Houston, Texas. Mattress Firm operates more than 2,400 stores across the United States, making it one of the largest mattress retailers in the country.
The company offers a wide range of mattress types, including innerspring, foam, hybrid, and airbed mattresses. They also carry adjustable bases, bed frames, and bedding accessories like pillows, sheets, and mattress protectors.
Mattress Firm is known for its extensive selection of mattresses and accessories from a variety of brands, including Serta, Sealy, Tempur-Pedic, and Stearns & Foster. The company also offers a 120-night sleep trial on most mattresses, which allows customers to try out their new mattress for up to four months and return it for a full refund if they’re not satisfied.
In addition to their retail stores, Mattress Firm also offers an online shopping experience, allowing customers to browse and purchase products from the comfort of their own home. The company also provides financing options to help customers afford their purchases, including special financing offers and a Mattress Firm credit card.
Pros & Cons
Here are some potential pros and cons of shopping at Mattress Firm:
Pros:
- Mattress Firm offers a wide variety of mattresses from multiple brands, giving customers many options to choose from.
- In addition to their physical stores, Mattress Firm also offers online shopping, making it easy for customers to browse and purchase products from home.
- Mattress Firm offers a 120-night sleep trial on most mattresses, giving customers the opportunity to try out their new mattress for several months before committing to the purchase.
- Mattress Firm provides financing options to help customers afford their purchases, including special financing offers and a Mattress Firm credit card.
- Many customers report positive experiences with Mattress Firm’s customer service team, praising their helpfulness and responsiveness.
Cons:
- While Mattress Firm offers a wide selection of mattresses, some customers may find that their prices are higher than other retailers.
- Some customers have reported feeling pressured by sales associates to make a purchase, which can be uncomfortable for some shoppers.
- While many customers are satisfied with their mattress purchases, some have reported issues with product quality or durability.
- While Mattress Firm does offer a sleep trial, some customers may find the return process to be challenging, as the company requires the mattress to be in “like-new” condition.
- Some customers have reported being charged additional fees for delivery and setup, which can add to the overall cost of the purchase.
Mattress Firm Products
Mattress Firm offers a wide variety of products related to sleeping, including mattresses, bedding accessories, and bed frames. Here are some examples of the types of products you can find at Mattress Firm:
Mattresses
Mattress Firm carries a variety of mattress types, including innerspring, foam, hybrid, and airbed mattresses. They also offer mattresses with different firmness levels, allowing customers to find the perfect fit for their sleeping preferences.
Bedding Accessories
In addition to mattresses, Mattress Firm also sells a variety of bedding accessories, including pillows, sheets, mattress protectors, and comforters. Customers can find products from well-known brands like Bedgear, Protect-A-Bed, and Sleepy’s.
Adjustable bases
Mattress Firm also carries adjustable bases, which allow customers to adjust the position of their mattress for optimal comfort while sleeping, watching TV, or reading. The company offers a variety of adjustable bases from top brands like Serta and Tempur-Pedic.
Bed Frames
Mattress Firm offers a variety of bed frames to fit different mattress sizes, including twin, full, queen, and king. They also carry a variety of styles, from traditional wooden frames to modern platform beds.
Pillows
Mattress Firm sells a wide variety of pillows to suit different sleeping preferences, including memory foam, down, and gel-filled pillows. They also offer pillows designed for specific types of sleepers, such as side sleepers or stomach sleepers.
Where to Buy Mattress Firm
Mattress Firm has more than 2,400 locations across the United States, making it easy to find a store near you. You can visit their website and use the store locator tool to find the nearest Mattress Firm location to your zip code or city.
In addition to their physical stores, Mattress Firm also offers an online shopping experience through their website. Customers can browse products, compare prices, and make purchases from the comfort of their own home.
When shopping online, customers can choose to have their purchases delivered to their home or to a Mattress Firm store for pickup. The company offers free shipping on orders over a certain amount, and also provides financing options to help customers afford their purchases.
Mattress Firm Pricing
Mattress Firm offers a wide range of prices depending on the type, size, and brand of the mattress. Prices for their mattresses can range from a few hundred dollars up to several thousand dollars.
For example, a basic twin-sized innerspring mattress from Mattress Firm can start at around $150, while a high-end king-sized memory foam mattress can cost upwards of $5,000.
It’s worth noting that Mattress Firm often offers sales and promotions throughout the year, which can provide customers with the opportunity to save money on their purchases. They also offer financing options for those who prefer to pay for their mattress over time.
Sale & Clearance
Mattress Firm offers various sales and clearance events throughout the year, providing customers with the opportunity to purchase high-quality products at discounted prices. Here are some of the sale and clearance options available at Mattress Firm:
Holiday sales: Mattress Firm offers sales during major holidays like Memorial Day, Labor Day, and Black Friday. During these sales, customers can find discounts on a variety of products, including mattresses, bedding accessories, and bed frames.
Closeout sales: Mattress Firm periodically offers closeout sales, during which customers can purchase discounted items that are being discontinued or replaced with new models.
Daily deals: Mattress Firm also offers daily deals, providing customers with the opportunity to purchase select products at discounted prices for a limited time.
Clearance events: Mattress Firm periodically holds clearance events, during which customers can find discounted products from a variety of categories, including mattresses, bedding accessories, and bed frames.
Promotional discounts: Mattress Firm offers promotional discounts throughout the year, such as discounts for military personnel or first responders. Customers can check the Mattress Firm website or contact their local store to see what discounts are currently available.
Shipping & Return Policy
Here is an overview of Mattress Firm’s shipping and return policies:
Shipping:
- Mattress Firm offers free standard shipping on orders over $499. Orders under $499 may be subject to a delivery fee.
- Mattress Firm offers in-home delivery and setup for an additional fee. This service includes removal of old mattresses and box springs, as well as assembly of new products.
- Mattress Firm offers same-day delivery for some products, depending on availability and location. Customers can check availability in their area by visiting the Mattress Firm website or contacting their local store.
- Mattress Firm provides a tracking number once the order has shipped, so customers can track their order status online.
Returns:
- Mattress Firm offers a 120-night sleep trial on most mattresses. If the customer is not satisfied with the mattress within this time period, they can return it for a refund or exchange.
- To initiate a return, customers should contact Mattress Firm’s customer service team. The company will arrange for the mattress to be picked up and either donated to a local charity or recycled.
- Mattresses must be in “like-new” condition to qualify for a return. Mattress Firm reserves the right to deny returns or exchanges if the mattress is found to be damaged or excessively used.
- Mattress Firm offers a 180-night price guarantee, which means that if the customer finds the same mattress at a lower price elsewhere within 180 days of purchase, Mattress Firm will refund the difference.
Customer Support
Mattress Firm offers various options for customer support, including:
- Phone: You can call Mattress Firm’s customer support team at 1-877-349-6288. They are available to take your call Monday through Friday from 8 am to 8 pm CT, and Saturday and Sunday from 9 am to 6 pm CT.
- Live chat: Customers can use the live chat feature on the Mattress Firm website to chat with a representative in real-time.
- Email support: Customers can email Mattress Firm’s customer support team for assistance with their product or order.
- In-store support: Customers can visit a Mattress Firm store to speak with a sales associate about their product or order. Mattress Firm has over 2,400 locations across the United States, making it easy to find a store near you.
Final Thoughts
In conclusion, Mattress Firm is a well-established retailer that offers a wide variety of high-quality mattresses and bedding accessories from reputable brands. They provide various options for customer support and offer free shipping on orders over $499, as well as a 120-night sleep trial and a 180-night price guarantee. Mattress Firm also offers various sales and promotions throughout the year, providing customers with the opportunity to save money on their products.
However, Mattress Firm’s products tend to be on the higher end of the price spectrum, so they may not be the best option for customers on a tight budget. It’s important to consider your individual needs and preferences when deciding whether or not Mattress Firm is worth it for you.
Overall, if you prioritize high-quality products and good customer support, and don’t mind spending a bit more, Mattress Firm may be worth it. But if you’re on a tight budget, you may want to consider other options or wait for sales and promotions.
FAQ
Sure, here are some frequently asked questions (FAQ) about mattresses:
How often should I replace my mattress?
It is generally recommended to replace your mattress every 7-10 years. However, this can vary depending on the type and quality of the mattress, as well as your sleeping habits and body weight.
What type of mattress is best for me?
The type of mattress that is best for you depends on your personal preferences and sleeping habits. Some common types of mattresses include innerspring, memory foam, latex, and hybrid. It’s important to do your research and test out different types of mattresses before making a decision.
What size mattress should I get?
The size of the mattress you should get depends on a few factors, including the size of your bedroom, your body size, and if you sleep alone or with a partner. Common mattress sizes include Twin, Twin XL, Full, Queen, King, and California King.
Can I try out a mattress before buying it?
Many mattress retailers offer a sleep trial period where you can try out a mattress for a certain amount of time before deciding to keep it. It’s important to check the specific terms and conditions of the sleep trial before making a purchase.
How do I care for my mattress?
Proper care for your mattress can help extend its lifespan. This includes regularly rotating and flipping the mattress, using a mattress protector, and keeping it clean and dry.
How much should I spend on a mattress?
The amount you should spend on a mattress varies depending on your personal preferences and budget. It’s important to invest in a quality mattress that will provide you with a good night’s sleep, but it’s also important to stay within your budget.
Can I return a mattress if I don’t like it?
Many mattress retailers offer a return policy or sleep trial period where you can return the mattress if you are not satisfied with it. However, it’s important to check the specific terms and conditions of the return policy before making a purchase.
